Problem discussion
Describe the symptoms and affected equipment without sharing passwords or sensitive records.
Tell us what changed, what is affected and what you have already tried. Discuss practical help for network, equipment and system problems.
Residential and commercial customers with a technical question or an existing equipment problem.
A direct conversation about the issue and the assistance it may need. Availability and scope are agreed individually.
Describe the symptoms and affected equipment without sharing passwords or sensitive records.
Review the environment and discuss suitable technical checks.
Discuss setup or configuration support for the relevant equipment and systems.
Equipment, availability and scope depend on your requirements and are discussed individually.
Tell us what is happening and which equipment is affected. Do not include passwords, account details or confidential records.
Based in Reading, Pennsylvania.
Local and nationwide service requests.